In a September 13 press release, the Louisiana Department of Health (LDH) said it is launching a new marketing campaign aimed at raising awareness, destigmatizing the need for mental health treatment and services, and increasing Louisiana 988 usage statewide.
A key goal of the campaign is reaching vulnerable populations about the services available through 988, including individuals who are Black, Indigenous and People of Color (BIPOC), LGBTQ+ people and veterans.
A series of historic storms, the COVID-19 pandemic and other traumatic events have taken a major toll on the mental health and emotional well-being of Louisianans of all ages in recent years, said the officials. Because of these challenges, the message from LDH has been clear: It’s OK to not be OK, and Louisiana 988 has counselors ready to assist anyone seeking help.
“LDH recognizes that stigma and even fear may deter individuals from seeking support from 988. This campaign is designed to address those barriers and encourage Louisiana residents to reach out whether they are in a mental health crisis or just having a bad day,” said LDH Secretary Stephen Russo.
“Our hope for this new marketing initiative is to reach a wider audience, including vulnerable communities, so that all Louisianans know how to utilize 988 and what to expect. All of us need help sometimes, and LDH is committed to eliminating the stigma around mental health and substance use. The 988 helpline ensures everyone has easy and confidential access to high-quality emotional support, regardless of why the support is needed.”
According to the announcement, one in five adults in the U.S. lives with a mental health condition. Death by suicide is the 14th leading cause of death in the state, and it is the third leading cause of death for Louisianans ages 10-34. According to the National Center for Health Statistics, 689 Louisianans died by suicide in 2021.
LDH noted that their campaign is informed by field research that identified three primary barriers to individuals contacting 988: Not knowing what to expect when calling 988; Fear of being let down when someone is feeling most vulnerable; and Fear of overstepping personal boundaries or making things worse for someone else when calling for help.
Key components of the campaign include an aggressive paid media strategy starting with social media advertising, a new website — Louisiana988.org — for people to learn more, and a platform for community partners, advocates and local influencers to generate their own 988 promotional materials. To help kick off the new marketing campaign, and in recognition of National Suicide Prevention Awareness Month, the Governor’s Mansion lit up in purple on the evening of Wednesday, September 13.
In July 2023, Louisiana, along with other U.S. states transitioned to using the 988 dialing code to strengthen and expand the existing Lifeline. The Substance Abuse and Mental Health Services Administration (SAMHSA) sees 988 as a first step toward a transformed crisis care system in America, said the officials.
LDH believes 988 to be an important resource for residents to get immediate support when they need it. According to national studies, the helpline works — individuals who contact 988 are significantly more likely to feel less depressed, less overwhelmed and more hopeful after speaking to a counselor. Almost 98% of people who call, chat or text the 988 helpline get the support they need and do not require emergency services in that moment, according to SAMHSA.